Privacy Policy

Business Name: Studio Space Canada

Locations: Toronto, Vancouver, Calgary, Montreal

1. Introduction

Studio Space Canada respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website or use our studio rental services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: such as your name, email address, phone number, postal address, and payment information.
• Booking Information: including preferred dates, times, studio preferences, project type, and special requirements.
• Technical Data: including IP address, browser type, operating system, device identifiers, and browsing activity.
• Cookies and Tracking Technologies: used to analyze trends, administer the website, and track users' movements.
• Voluntary Information: information you provide through contact forms, subscriptions, surveys, or customer support inquiries.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and confirm studio bookings;
• To communicate with you regarding your reservations and inquiries;
• To provide, maintain, and improve our website and services;
• To send promotional materials and updates (with your consent);
• To analyze website usage and optimize user experience;
• To comply with legal and regulatory requirements;
• To prevent fraud and ensure security of our facilities.

4. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. However, we may disclose your information under the following circumstances:

• To payment processors for secure transaction processing;
• To trusted service providers who assist in operating our website and facilities;
• To comply with legal obligations or respond to lawful requests by public authorities;
• In the event of a business transaction, such as a merger or acquisition, where your data may be transferred as an asset;
• To protect the rights, property, or safety of Studio Space Canada, our clients, or others.

5. Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services to you.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal requirements, or to resolve disputes. Booking information is typically retained for 7 years for financial and tax purposes. Once the retention period has expired, your information is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. While no security system is completely secure, we strive to use commercially acceptable means to protect your data.

8. Your Rights

You have the right to:

• Access your personal information in our possession;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal information (subject to legal requirements);
• Object to or restrict certain processing of your data;
• Receive information about how your data is processed;
• Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the contact information below.

9. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have collected information from a minor, please contact us immediately so we can delete such information.

10. International Data Transfers

Your information may be stored and processed in Canada or in other countries where our service providers are located. In such cases, we ensure that appropriate safeguards are in place to protect your information according to Canadian privacy laws and international standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, with the effective date noted at the top. We encourage you to review this policy regularly. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Privacy Officer
Studio Space Canada
Email: [email protected]
Phone: 1-800-STUDIO-1 (1-800-788-3461)